Refund policy

Refund Policy

We want you to love what you ordered from Hearth & Canvas Co. If something isn't right, you may request a return within 30 days of delivery.

Eligibility

Items must be unused and in their original condition and packaging, with your order number or proof of purchase.

Made-to-order canvas art

Our canvas prints are made to order for you, so they can be returned or replaced only if they arrive damaged, defective, or not what you ordered.

How to start a return

Email hello@hearthandcanvasco.com with your order number, the reason for the return, and photos if the item is damaged. We reply within 1–2 business days with the return address and instructions for your item. Returns sent without contacting us first can't be accepted.

Return shipping costs

If an item is damaged, defective, or not what you ordered, we send a free replacement or a full refund, and you don't pay return shipping. For all other eligible returns (for example, a change of mind), the customer pays return shipping, and original shipping charges aren't refundable.

Damaged or wrong items

Please check your order when it arrives. Email us within 30 days of delivery with photos if anything is damaged, defective or incorrect, and we'll make it right.

Non-returnable items

Gift cards and used items can't be returned unless they arrive damaged or defective.

Exchanges

The fastest way to get a different item or size is to return the item you have and place a new order.

Refunds

We'll email you once your return is received and inspected. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.